• Paying our Suppliers - Prompt Payment Code




Prompt Payment Code

We enjoy excellent relationships with our suppliers and subcontractors, and we value their important contribution to our business. We know that good cash flow is the lifeblood of business, and is of particular importance to SMEs, of which we are one. Therefore, we are proud to voluntarily follow the Prompt Payment Code as set out by the Office of the Small Business Commissioner.

What is the PPC - Small Business Commissioner

We aim initiate at least 95% of payments, by bank transfer within 30 calendar days of receiving a correct invoice from a supplier. To help us to achieve this objective, we aim to review, and if appropriate, approve supplier invoices within 7 calendar days of receiving a correct invoice at our nominated email address (as below), and then to include all approved invoices within our next weekly payment run. In the event of an invoicing error or a dispute, we will aim to notify the supplier within 7 working days of receiving their invoice, we will then be proactive in helping to resolve the query.


Where to send your invoice

To ensure prompt payment, suppliers must email invoices (quoting purchase order number if applicable) to

[email protected]


Please note that this is a machine automated email address and is for sending invoices only.


Helping us to pay you quickly

To avoid processing and approval delays, invoices should be dated no more than 3 working days prior to the date they are sent to us, and must contain full details of the goods or services provided, such as the date of supply, the delivery or supply location, and an adequate description including where applicable any vehicle registration, learner or course details, serial numbers, etc.


Questions, comments or complaints

Queries regarding payments, remittances and invoices, should be sent to [email protected] or by telephone 01795 418100, selecting option 4 for accounts. Non-financial operational matters should be referred to your usual trade contact.

Request a call back?

We are always delighted to hear from you and answer any queries so please enter as many details as possible below or give us a call. We are always here to help.

 01795 418100

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