Introduction
Mainstream designs, provides and delivers nationally accredited training courses for logistics, road haulage transport, construction, industrial and defence sectors. The purpose of this Policy is to set out our overarching commitments to our quality management system and continual improvement. This Policy is reviewed annually to ensure it remains appropriate to Mainstream strategy and context. This policy applies to all employees regardless of position or seniority.
Policy
Within Mainstream, quality is about consistently meeting or exceeding required standard for service, cost and time. We adopt the Governance, Assurance and Improvement approach:
• Governance: we ensure that business, customer, contractual and regulatory requirements are reflected in our operational policies, processes and plans.
• Assurance: we ensure that policies, processes and plans are effectively implemented, and that all outcomes – internal and in our services – are consistent with requirements
• Improvement: we measure, evaluate and learn from experience and improvement because we believe this drives more effective and agile ways of working to support Mainstream strategy, deliver services, enhance reputation and be commercially successful.
Quality management is a key element of our Governance-Assurance-Improvement approach. It provides maintenance and control of the business to raise performance at all levels of Mainstream. It ensures controls are effective, including managing risks, and enables consistent delivery of services that meet customer requirements.
Quality improvement utilises our learning from experience, identification of improvement opportunities and sharing best practice and information. Our improvement activities assist us to define and prioritise changes in what we do and how we do it, including the development of people, policies, processes, and resources. We:
• Use the Plan-Do-Check-Act cycle of continuous improvement
• Apply improvement techniques to the delivery and business processes
• Ensure root causes of issues are identified, corrective and preventative actions are established
• Promote improvement as a key part of our Governance and Assurance approach
This Policy is shared with all staff and when required, also with other interested parties.