Information, Advice and Guidance

Mainstream Group operates with a team of highly-experienced, specialist staff to provide information, advice and guidance (IAG) to clients, learners and employers interested in undertaking any of our learning programmes. Our Learner and Employer Engagement teams also provide advice on referrals, potential next steps and progression opportunities within the Mainstream Group and with other stakeholders.

In addition, our Learner Engagement Team (LET), follow the progress of all learners from initial engagement through to the completion of their course, providing mentoring and pastoral care where required. The LET are the point of call for learner questions, considerations and complaints should they arise. Mainstream Group ensure all learners are on the correct course through fully exploring prior attainment and relevance to their career and / or personal aspirations. Through initial assessments we review if the level of course is achievable and the content meets their needs. To give learners the opportunity to access funding we enrol in line with the ESFA / ESF funding rules and guidelines.

Our Employer Engagement team work closely with employers in the development of their training provision and staff recruitment needs. IAG is a two-way process as the provision is developed to meet business need and maximise outcomes for the learner and employer.

Stakeholder relationships include a thriving partnership with JCP. We have our own staff agency who guarantee an interview for every successful learner, whilst working closely with established employers to improve employment prospects upon qualification.


What our customers say

Recently undertaken CPC training with Mainstream. I have got to say that the staff were absolutely superb ensuring that the whole experience was not only delivered in a way which was engaging and informative but actually very enjoyable too. Thank you very much to the trainers. There is some subject matter which can in my opinion be very difficult to make exciting but Mainstream delivered on all levels.

I did a forklift, warehouse and storage course at Mainstream Group, I loved it! All the instructors were very supportive throughout the course and I gained a very useful Level 2 NVQ award in Forklift trucks operations. Would recommend to anybody looking for training.

I had the most amazing 3 weeks with Mainstream. First two weeks I learnt so much with NVQs in health and safety and warehousing/picking goods, then the third week I was learning to drive a 18tonne truck, by that Friday I had passed with 2 minors.